At Scentfully, we want you to be completely satisfied with your purchase. We understand that sometimes a return may be necessary. Please take a moment to review our return policy to understand the guidelines and procedures for returning items.

Eligibility for Returns:

We accept returns for any of our products within 7 days from the date of purchase or delivery.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Custom or personalized items are generally not eligible for return unless they are defective or damaged upon arrival.

Return Process:

To initiate a return, please contact us via email at: info@scentfullycandles.com within the specified return period (7 Days from the date of purchase or delivery).
Provide your order details and a clear explanation of the reason for the return.
If Product is damaged during delivery, a picture will be needed which will help us to file a claim with the carrier and we'll be happy to replace the item(s).

Return Shipping:

The customer is responsible for the cost of return shipping, unless the return is due to an error, such as receiving a damaged or incorrect item.
We recommend using a tracking service to ensure the safe return of the item.
Please package the item securely to prevent damage during transit.

Refund or Exchange:

Upon receiving and inspecting the returned item, we will process the refund or exchange as per your request.
Refunds will be issued in the original form of payment used for the purchase.
If you prefer an exchange for a different product or size, we will assist you in placing a new order and processing the exchange.

Non-Returnable Items:

Certain items are not eligible for return due to hygiene reasons, such as personal care products unless they are damaged.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please reach out via email immediately.
Provide detailed information and, if possible, attach photos showing the issue.
We will work swiftly to resolve the issue and provide a replacement or refund.

Refund Processing Time:

Once we receive the returned item, we will process the refund within 24-48 business hours.
Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact us. We appreciate your business and will do our best to ensure a smooth and satisfactory return experience.